Refund Policy

Thank you for purchasing a Vulnhut Security course. We are committed to providing you with the best possible learning experience. However, we understand that there may be situations where you might request a refund. Below is our detailed refund policy to help you understand the process, eligibility, and conditions for refunds.

1. General Eligibility for Refunds

1.1 Digital Products (Online Courses and Materials)

• Technical Issues: If you experience technical difficulties that prevent you from accessing the course and our support team is unable to resolve the issue.
• Misrepresentation: If the course content significantly deviates from the description provided on our sales page.
• Duplicate Purchases: If you accidentally purchase the same course multiple times, you may request a refund for the duplicate transaction.

1.2 Live Training Sessions

• Session Cancellation: If we cancel the session and you choose not to attend a rescheduled session.
• Inaccessibility: If you are unable to access the session due to a fault on our side.

1.3 Lab Access

• Refunds are available if lab access is not provided or if technical issues persist despite our best efforts to resolve them.
• Refunds are not available if access was granted and used, regardless of completion status.

2. Non-Refundable Conditions

• Change of Mind: Deciding you no longer wish to pursue the course after accessing its content.
• Personal Circumstances: Failing to complete or access the course due to personal reasons, such as lack of time or technical skills.
• Violation of Terms: Sharing course materials or any breach of our terms of service.
• Discounted or Bundled Purchases: Promotions, bundles, or discounted purchases may have separate refund conditions outlined in the specific offer.

3. Refund Request Process

3.1 Initiate a Refund Request

To request a refund, follow these steps:

1. Contact our support team at farchase7888@gmail.com with your order details, including the purchase receipt and the reason for the refund request.
2. Submit the refund request within 3 days from the date of purchase.

3.2 Evaluation of Refund Requests

• Refund requests are evaluated on a case-by-case basis.
• Our team will review your request and respond within 48 hours.

3.3 Approval and Processing

• If approved, the refund will be processed within 7 business days.
• Refunds will be credited back to the original payment method.
• You will receive an email confirmation once the refund is processed.

4. Contact Us

For any queries or assistance regarding our refund policy, feel free to reach out to us:

• Email: farchase7888@gmail.com
• Phone: +91 8624991612
• Support Hours: Monday to Friday, 9 AM - 6 PM (IST)

We appreciate your trust in Vulnhut Security and strive to make your learning journey valuable and fulfilling. If you have feedback or concerns, do not hesitate to contact us.